lineGrip Lifetime Warranty and Service Policy
Asset protection through durability and guarantee for lifetime warranty, support and service.
Having developed a good and functional product is not the end of our concerns. We at LineGrip Corp. do everything we can to ensure you will enjoy your investment literally forever. We constantly strive for a product quality that will guarantee you won’t ever need to replace your aluminum based lineGrip with another one due to wear, fatigue or failure. When used as designated we guarantee that nothing but the wear parts – the rubber plates – must be replaced over time, no matter how often you use your unit.
Given the case you should ever be concerned about the function, reliability or safety of your lineGrip, we will verify, check and service your unit free of charge anytime you request us to do so.
Lifetime(!) Warranty
We grant lifetime warranty on every aluminum based lineGrip – without compromise.
We grant a two year extended warranty on every “nano” based lineGrip.
We will resolve all deficiencies to our discretion free of charge, either by repair, or replacement, provided that the deficiencies are based on workmanship and/or material defects. Excluded from this warranty are normal traces of use and wear, in particular, wear of the rubber plates and tether cord (wear parts).
Should a defect turn out to be a deficiency due to improper use or dropping of the lineGrip, we will inform you about the results of the inspection, and offer you a repair option. In any case, you will be informed before any costs arise for you.
Service Requests
In case of a service request, we will conduct any maintenance necessary for restoring your units functionality to as near as possible factory state. If your unit has been used as designated and not been tampered with, you will not be charged any labor costs whatsoever for this service feature, even if your lineGrip works perfectly and you just want to have it serviced and verified.
If the inspection reveals any necessity for replacement or repair, we will inform you about the results of the inspection and send you a quote. We will always wait for your approval, before generating any costs for you.
After maintenance, the units function is verified in our lab, by means of an extensive endurance load test in our tensile testing machine.
LineScale Warranty
The LineScale is covered by a 1 year full warranty, and a 2 year limited warranty (battery excluded), coming into effect from the day the shipment is delivered.
EU warranty regulations state that a device for which warranty is claimed must be returned to the vendor (the dealer who you bought it from).
Therefore, if you did not buy the affected LineScale from our manufacturer online shop you must return to or arrange return with the dealer you bought it from. This dealer will then arrange the repair with us as manufacturer. However, it is to our discretion as manufacturer to also accept direct shipments from consumers in order to speed up the repair process. Please inquire when desired.
Upon receipt of your LineScale we will verify the defect, and confirm a warranty case to you. We then repair your unit, verify function, re-calibrate, and return ship it to you (or the dealer) free of charge.
Please note: if the defect can not be reproduced in our lab, it will be to our discretion to charge for the return shipping.
So please make 100% sure that your assumed defect of the LS3 really is a defect, and not due to uncompatible accessory (e.g. unsuitable USB flash drive), misconfigured computer (e.g. firmware update unsuccessful) or operating error (e.g. non recorded logs).
We will gladly assist you before hand in assessing a potential electronic defect.
Shipping Policy for Repairs, Warranty and Service
Shipping the device to our headquarters in Germany is always on the customer’s risk and expense.
We will assist with correct customs declaration if you reside outside the EU, and with parcel labeling (in case of lithium batteries). If a shipment is not correctly declared (as “Defect goods returned for repair”) any thereof arising customs duty and fees charged during import will be billed to the sender of the goods.
Please note: If you reside in a country outside the EU, and you purchased your device from another dealer in the EU (not from LineGrip Corp. directly), you must contact the dealer you purchased from about his return policy, and subsequently return your device to that dealer, who will then arrange repair with us.
If your device has a defect covered under warranty, we may cover the return shipping costs after repair at our discretion. This depends on factors such as the device’s age, level of use, and the destination country.
We always aim to ensure that, in warranty cases, you do not incur any costs beyond shipping the device to us. However, we kindly ask for your understanding that we cannot cover return shipping costs in all cases or for all countries.
For international shipments, we always declare repaired items (previously exported for service) accordingly to help minimize the risk of import duties upon return. Please note, however, that this does not guarantee duty-free delivery, as the final decision rests with the customs authorities.
If during inspection improper use is determined as the cause of defect, it will be at our discretion to charge for the repair, and return shipping costs. The same applies for a service and verification request.
Customers based in USA, Canada and South America may ship devices needing repair to our official importer and distributor CMC Rescue, Inc., Goleta, CA 93117, +1805-4539770, https://www.cmcpro.com/contact-us/